Innova ESI is looking for enthusiastic candidates to join their Pune team as an International Customer Service Representative. This role offers a clear career path for both fresh graduates and professionals with up to five years of experience.
Role Overview
You will be the voice of the company, handling inbound calls, emails, and chats for international clients. This is a Tier 2 support role where your main goal is 100% issue resolution and maintaining high customer satisfaction. Since this is an international voice process, you will be working US shift timings, which means you need to be comfortable working through the night.
Key Eligibility & Requirements
Innova ESI is keeping the entry barriers low to encourage fresh talent. Here is what you need to bring to the table:
- Education: Graduate Freshers or 12th pass candidates are eligible to apply.
- Experience: Whether you are starting your career or have 3–5 years of experience, there is a spot for you.
- Communication: You must have excellent verbal and written English skills. A clear speaking voice with no MTI (Mother Tongue Influence) is a must.
- Technical Aptitude: Familiarity with tools like Service Now, ERP systems, and the MS Office Suite will give you an edge.
- Shift Flexibility: You must be willing to work US shifts (5:30 PM to 3:30 AM) and rotate your work week as per business needs.
Salary and Perks
The compensation is structured to attract top talent in the Pune region:
- Freshers: Up to 28 CTC.
- Experienced (3-5 Years): Up to 60 CTC.
- Work Mode: This is a Work From Office (WFO) role in Pune.
- Transport: The company provides cab facilities to ensure your commute is stress-free during night hours.
Responsibilities
You won’t just be answering phones. Your day-to-day will involve:
- Logging interactions accurately in the tracking system.
- Following strict security and GDPR guidelines during verifications.
- Providing navigational support for self-service portals.
- Updating process repositories like SharePoint and Knowledgebases.
- Collaborating with supervisors to minimize customer complaints and escalations.
How to Apply
Ready to kickstart your career at Innova ESI? Click the link below to reach the application page. Make sure your resume highlights your communication skills and your ability to work in a fast-paced environment.
Apply Here for Innova ESI Pune
Frequently Asked Questions (FAQ)
Can freshers apply for this job at Innova ESI? Yes, Innova ESI is actively hiring fresh graduates and 12th-pass candidates for this International Customer Service Representative role.
What is the shift timing for this role? This position operates on US shift timings, specifically from 5:30 PM to 3:30 AM. Candidates should be comfortable working in these hours.
Is this a work-from-home job? No, this is a Work From Office (WFO) position located in Pune. The company provides cab facilities for employees.