Are you looking to jumpstart your career in a dynamic international BPO environment? Innova ESI is currently hiring for an International Customer Service Representative role in Pune, offering competitive packages for both fresh graduates and experienced professionals.
Role Overview
This position is perfect for those who thrive in high-energy environments and have a knack for problem-solving. As a Customer Service Representative, you will handle inbound calls, emails, and chats, ensuring 100% issue resolution for global clients. You will be operating in US shift timings, which is a great opportunity to gain exposure to international business processes.
Key Eligibility & Requirements
Innova ESI is keeping the doors open for both beginners and those with a few years under their belt. Here is what they are looking for:
- Education: Graduate Freshers or 12th pass candidates are welcome to apply.
- Communication: You must have excellent verbal and written English skills. A neutral accent (no MTI) is a must.
- Experience: Whether you are a fresh graduate or have 3–5 years of relevant experience, there is a place for you here.
- Shifts: You should be comfortable with US shift timings (5:30 PM to 3:30 AM) and working on a rotational work week.
Salary and Benefits
The company offers a transparent compensation structure based on your experience:
- Freshers: Up to 28 CTC.
- Experienced (3-5 years): Up to 60 CTC.
- Perks: Cab facilities are provided for employees. You will be working from the office (WFO) in Pune.
Responsibilities
You aren’t just taking calls; you are the face of the brand. Your daily tasks will include:
- Resolving customer queries via voice, chat, and email with high efficiency.
- Documenting all interactions in the tracking system (like Service Now).
- Following GDPR guidelines for security verifications.
- Escalating complex issues to the relevant internal teams while maintaining high SLA targets.
How to Apply
To start your application, head over to the official recruitment platform. Ensure your resume highlights your communication skills and any prior experience with ticketing tools or ERP systems to stand out during the screening process.
Frequently Asked Questions (FAQ)
Is this job open to freshers?
Yes, Innova ESI is actively hiring fresh graduates and 12th-pass candidates for this international voice process role.
What is the work location and shift timing?
This role is based in Pune and requires working from the office. The shifts are US-based, running from 5:30 PM to 3:30 AM.
Are there cab facilities provided?
Yes, the organization provides cab services for employees, which is especially helpful given the late-night US shift timings.