BlackStone eIT is currently seeking an experienced Application Support Engineer to manage complex L2 and L3 support operations in the UAE. This role is a perfect fit for seasoned IT professionals looking to bridge the gap between technical troubleshooting and high-level stakeholder management.
About the Role
You will be the primary point of contact for keeping enterprise applications running smoothly. The job isn’t just about fixing bugs; it involves managing service requests, coordinating with development teams, and performing root-cause analysis to ensure system stability. If you enjoy diving deep into SQL queries, application logs, and API integrations, this role will keep you busy.
Key Responsibilities
- Monitoring & Resolution: Keep a close eye on application health and resolve incidents quickly.
- Escalation Management: Handle high-level L2/L3 support and manage communications with vendors.
- Release Support: Assist with deployment validation and UAT coordination for new releases.
- Documentation: Keep runbooks, known-error records, and service catalogs updated.
- Security & Compliance: Ensure all access and support activities follow strict security and change control protocols.
Are You Eligible?
To be considered for this position, you need a solid background in enterprise environments. Here is what they are looking for:
- Experience: A minimum of 5 years of hands-on experience in enterprise application support.
- Technical Skills: Proficiency in SQL, web services/APIs, and application logs.
- Domain Knowledge: You should be comfortable with ITSM processes. Having an ITIL 4 Foundation certification is a major plus.
- Local Expertise: Prior experience supporting UAE government digital services or working with TDRA-hosted applications is required.
- Language: You must be able to communicate effectively in Arabic for stakeholder coordination.
- Soft Skills: Strong communication skills and a knack for documenting complex incident resolutions.
Why This Role?
Working with BlackStone eIT offers the chance to support high-impact government and enterprise-grade applications. It’s a high-responsibility role that demands a sharp analytical mind, but it also offers a clear path to utilize your troubleshooting skills on some of the most critical systems in the region.
How to Apply
You can view the full details and submit your application via the recruitment platform here. Make sure your resume highlights your specific experience with government digital services and your technical proficiency in SQL and API support.
Frequently Asked Questions
What is the minimum experience required for this role?
You need at least 5 years of experience in enterprise application support, specifically involving L2/L3 troubleshooting.
Is Arabic language knowledge mandatory?
Yes, the role requires Arabic language capability because you will be coordinating directly with various users and stakeholders.
Do I need any specific certifications?
While the job doesn’t explicitly state a hard requirement for certs, an ITIL 4 Foundation certification and relevant vendor/platform certifications will definitely give your application an edge.