BlackStone eIT is currently seeking a seasoned Application Support Engineer to manage complex L2 and L3 technical environments in the UAE. This is a high-impact role perfect for professionals ready to step into critical infrastructure management for government-linked digital services.
Role Overview
As a support engineer at this level, you won’t just be resetting passwords. You are the frontline for system stability. You will be responsible for monitoring operational health, deep-diving into logs, and resolving configuration issues that impact enterprise-level applications.
Your day-to-day will involve collaborating with development teams, handling vendor escalations, and ensuring every release goes live without a hitch. If you enjoy solving the root cause of a problem rather than just applying a patch, this position aligns well with your expertise.
Key Eligibility & Requirements
This isn’t a role for entry-level candidates. BlackStone eIT requires a strong background in enterprise support environments.
- Experience: A minimum of 5 years of hands-on enterprise application support.
- Technical Skills: Deep familiarity with SQL, API/web service troubleshooting, and analyzing application logs.
- Certifications: ITIL 4 Foundation is highly preferred.
- Domain Knowledge: Previous experience working with UAE government digital services and TDRA-hosted applications is a major advantage.
- Communication: You must be comfortable coordinating with diverse stakeholders. Fluency in Arabic is required for this role.
- Problem Solving: Strong background in incident management and managing production support cycles.
Why This Role Matters
Working in the UAE digital sector offers exposure to some of the most advanced government infrastructure projects globally. This role demands high ownership, excellent documentation skills, and the ability to distinguish between a routine service request and a system-wide enhancement. If you have been looking for Dubai careers that offer both stability and technical growth, this is a prime opportunity.
How to Apply
Ready to take the next step in your IT career? Make sure your resume highlights your experience with enterprise-level troubleshooting and your proficiency in Arabic. You can submit your application and view the full job description directly through the recruitment platform here.
Frequently Asked Questions (FAQ)
Is this job open to candidates outside the UAE?
While the role is based in the UAE, the organization typically looks for candidates who can hit the ground running with local knowledge of TDRA-hosted applications and Arabic language skills. Ensure your profile is updated to reflect these specific requirements.
What is the expected experience level for this position?
BlackStone eIT has set a minimum requirement of 5 years of professional experience in enterprise application support. This is a senior-level position focusing on L2/L3 support and escalation management.
Do I need to be fluent in Arabic for this role?
Yes, the job description explicitly mentions Arabic language capability as a requirement for user and stakeholder coordination within the UAE government service ecosystem.