Looking to launch your career in Dubai with a stable, entry-level role in the technical services industry? Servtech Technical Services LLC is currently hiring a Customer Service/Retention Specialist, offering a great start for freshers ready to learn the ropes of industrial sales and support.
About the Role
This position is perfect if you are organized, eager to pick up technical knowledge, and want to work in an office-based environment. You won’t just be answering phones; you’ll be the bridge between customers and the internal technical teams. You will handle everything from processing orders in SAP to coordinating with the logistics department to ensure industrial valves and products get where they need to go.
Your Daily Responsibilities
- Order Processing: Prepare and process quotations and service requests while keeping data accurate in SAP and CRM systems.
- Client Relations: Conduct follow-ups to ensure customers are happy and their service history is perfectly documented.
- Sales Support: Help identify new leads from RFQs and industry news, and assist the sales team in building proposals.
- Administrative Tasks: Manage invoices, delivery notes, and coordinate site visits for the service staff.
Who Fits This Profile?
You don’t need years of experience to qualify, but you do need the right attitude. If you have a Bachelor’s degree in Business Administration, Mechanical Engineering, or Industrial Management, you are exactly who they are looking for.
What you need to bring to the table:
- Communication Skills: You should be comfortable speaking and writing clearly.
- Tech Savvy: Basic proficiency in Microsoft Excel and Outlook is a must. If you have used an ERP or CRM before, that’s a bonus, but they will provide the training.
- Growth Mindset: You should have a genuine interest in learning about valves and industrial equipment.
Compensation and Work Details
- Salary: AED 2,000 – 2,500 per month.
- Visa: The company provides your work visa.
- Schedule: Monday to Friday, 6:30 AM to 5:45 PM.
- Growth: This role offers a clear path to understanding how industrial services operate in a fast-paced market like Dubai.
How to Apply
To submit your application, visit the application page to review the requirements and upload your details. Make sure your CV is updated and highlights any relevant internships or technical projects you completed during your studies.
Frequently Asked Questions
What qualifications are required for this job?
You need a Bachelor’s degree in Business Administration, Mechanical Engineering, or an Industrial Management-related field. Freshers are encouraged to apply.
Is technical knowledge mandatory?
Not at all. While having an interest in valves or industrial equipment is a plus, the company provides training on both their products and their internal software systems.
Does the company provide a visa?
Yes, the job description confirms that the company provides a visa for the successful candidate.