IFZA Dubai is looking for a skilled IT Engineer to manage technical support and keep their internal systems running smoothly. This is a great opportunity for professionals who enjoy troubleshooting hardware, software, and cloud-based network issues in a fast-paced environment.
Role Overview
As an IT Engineer, you will be the go-to person for technical troubleshooting. Your daily tasks involve handling L1 support requests across various channels like phone, email, and in-person desk visits. You will manage the IT ecosystem, including Microsoft 365, Intune, and network infrastructure. The goal is to ensure every employee stays productive by resolving tickets quickly and maintaining high service standards.
Key Responsibilities
You will wear many hats in this role. Here is a breakdown of what you will be handling daily:
- Technical Support: Providing hands-on and remote assistance for Windows, hardware, and printer issues.
- Microsoft Ecosystem: Managing Outlook, Teams, OneDrive, and SharePoint permissions.
- Device Management: Using Microsoft Intune for device enrollment and software deployment.
- Security: Monitoring basic Microsoft Defender alerts and escalating potential risks.
- Asset Management: Keeping track of hardware inventory and ensuring staff have the right tools.
- Documentation: Updating the internal ticketing system and maintaining FAQs to help the team resolve issues faster.
Requirements and Eligibility
IFZA Dubai is looking for someone with solid hands-on experience. If you are looking to grow your career in Dubai, make sure you meet these criteria:
- Experience: You need 4–5 years of dedicated experience in IT service desk or technical support roles.
- Education: A Bachelor’s degree in Information Technology or Computer Science.
- Technical Skills: Proficiency in Windows OS, LAN/Wi-Fi troubleshooting, and VPN configuration.
- Cloud Knowledge: Practical experience with Microsoft 365 and Intune is essential.
- Certifications: Preference will be given to candidates holding AZ900, ITIL V4, or CCNA certifications.
- Soft Skills: You must be able to communicate complex technical steps clearly and handle stakeholder requests with a professional attitude.
Why Join IFZA Dubai?
This role offers more than just a paycheck. IFZA provides a comprehensive benefits package designed for expatriates and local professionals alike:
- Work-Life Balance: 24 working days of annual leave.
- Travel Benefits: An annual flight home, making it easier to stay connected with family.
- Security: Life and medical insurance plans are provided.
- Growth: A clear performance-based bonus scheme for relevant departments.
How to Apply
Ready to take the next step in your IT career? You can review the full details and submit your application through the application page. Make sure your resume highlights your experience with ticketing systems and Microsoft cloud administration to stand out to the hiring team.
Frequently Asked Questions (FAQ)
What is the minimum experience required for this IT Engineer role?
You need to have at least 4 to 5 years of hands-on experience in IT service desk or desktop support environments to be considered.
Are there any mandatory certifications for this job?
While not explicitly stated as a barrier, having AZ900, ITIL V4, or CCNA certifications will significantly strengthen your application.
Does this role involve remote support or onsite?
The position requires a mix of both. You will be providing support via phone, email, and in-person desk visits to ensure all users across the organization receive help when needed.