CareersTech.Hub is looking for a skilled IT Support Engineer to join their team in Dubai and handle technical operations for their end users. This is a great opportunity for professionals with a solid background in Windows, networking, and ticketing systems to advance their careers in the Gulf.
Role Overview
As an IT Engineer, you will be the first point of contact for technical issues. Your primary goal is to resolve service requests and incidents while maintaining high service standards. You will spend your day interacting with end users, managing tickets, and ensuring that IT infrastructure remains stable and efficient.
Key Eligibility & Requirements
To be considered for this position, you need a strong technical foundation and a history of working in professional IT support environments.
- Experience: You must have at least 3+ years of experience in Help Desk, Desktop Support, or IT Service Desk roles.
- Technical Skills: You should be proficient in troubleshooting Windows 10/11, Microsoft 365, and Active Directory.
- Tooling: Hands-on experience with ServiceNow or similar enterprise ITSM platforms is mandatory.
- Knowledge: A solid grasp of ITIL concepts and Incident Management is expected.
- Soft Skills: You need to be a clear communicator who can handle pressure while managing multiple service requests at once.
If you have an ITIL Foundation certification or experience with Microsoft Entra ID / Azure AD, your application will definitely stand out to the hiring team.
Responsibilities at a Glance
You will be managing the daily pulse of IT operations. Your main tasks include:
- Providing 1st line support via phone, chat, email, and ticketing tools.
- Resolving hardware and software incidents within strict SLA timelines.
- Managing user accounts and access permissions.
- Documenting solutions for the knowledge base to help the team learn and grow.
- Escalating high-priority or complex technical roadblocks to specialized teams.
How to Apply
Ready to take the next step? Ensure your resume is updated with your specific experience in ServiceNow and Windows administration. You can submit your profile directly through the recruitment platform at the link below.
Apply for the IT Engineer Position Here
Frequently Asked Questions (FAQ)
What is the minimum experience required for this role?
You must have at least 3 years of hands-on experience in IT Support or Service Desk environments.
Is an ITIL certification mandatory?
While it is listed as a “Nice to Have,” it is not strictly mandatory, though having it will certainly strengthen your application.
What are the core technical tools I need to know?
You should be comfortable with ServiceNow (or equivalent ITSM), Windows 10/11, Microsoft 365, and Active Directory.