Taptap Send is expanding its Dubai operations and looking for a hands-on IT Support Engineer to lead internal technical operations. If you enjoy solving complex infrastructure problems and want to work with a high-growth, mission-driven fintech team, this role is a perfect fit.
The Role at Taptap Send
You won’t just be clearing tickets. As the primary point of contact for the Dubai office, you will own the entire lifecycle of IT support—from hardware procurement to complex network troubleshooting. Taptap Send operates in a regulated fintech environment, so this position requires someone who can balance technical agility with the strict security frameworks like ISO 27001 and SOC 2.
Your day-to-day will involve managing the local network, handling Etisalat ISP relations, maintaining Apple hardware through Jamf, and ensuring the office AV systems are always ready for global collaboration. They are looking for someone who thinks about automation and AI to improve ticketing workflows, not just someone who reacts to problems.
Key Eligibility & Requirements
This role is best suited for an experienced professional who is comfortable working autonomously in a modern, fast-paced office.
- Tech Stack Mastery: Proven experience with Jamf, Jira, Okta, and Google Workspace is essential.
- Network Infrastructure: You must have hands-on experience patching and managing office networks, including managing ISP relationships.
- Regulated Experience: Knowledge of financial regulatory frameworks such as CBUAE, DFSA, or VARA is highly valued.
- Hardware Lifecycle: Full ownership of procurement, setup, and maintenance of Apple hardware.
- Soft Skills: You need to be a strong communicator, capable of managing vendors and acting as the approachable face of IT for the Dubai team.
- Certifications: Having a CompTIA Network+ or Jamf Pro certification will give your application an edge.
Why Join Taptap Send?
Working at Taptap Send means contributing to a platform that makes cross-border finance accessible for diaspora communities. They pride themselves on a culture of ownership, humility, and fast-paced growth. You will be joining a team of top performers from companies like Google, McKinsey, and Uber, all focused on making a real-world impact.
How to Apply
If you meet the requirements and are ready to take the next step in your career in Dubai, head over to the application page to submit your details.
Apply for IT Support Engineer at Taptap Send
Frequently Asked Questions (FAQ)
What is the primary location for this job?
This role is based in Dubai, United Arab Emirates.
What specific technical certifications are preferred?
The organization highly values candidates with CompTIA Network+ or Jamf Pro (100/200) certifications.
Is prior experience in regulated environments required?
Yes, experience working within frameworks like ISO 27001, SOC 2, or PCI DSS and dealing with regulators like the CBUAE or DFSA is strongly preferred.